Terms of Service

1. Agreement

By creating a Mekora account or using the Mekora app or website, you agree to these terms and to our Community Guidelines and Privacy Policy. The service is provided by Mekora, based in Edmonton, Alberta, Canada. If you do not agree with these terms, do not use Mekora.

2. Eligibility and minimum age

• You must be at least 18 years old to use Mekora. Accounts belonging to minors are removed as soon as we become aware of them.
• You must be legally able to enter into this agreement.
• You must not be barred from using the service under applicable law, and must not have been previously removed from Mekora.
• You must not be a registered sex offender, and you must not have been convicted of a serious violent or sexual offence, to the extent that such a restriction is permitted by the law that applies to you.

3. Your account

• Provide accurate information and keep it current.
• Keep your login credentials confidential; you are responsible for activity on your account.
• One account per person; accounts are personal and non-transferable.
• Tell us promptly if you believe your account has been compromised.

4. Acceptable conduct

You agree to follow our Community Guidelines. You must not harass, threaten, defraud, impersonate or exploit others; post hate speech or illegal content; solicit money; scrape or reverse-engineer the service; or use Mekora for commercial promotion without our permission.

5. User-generated content

You retain ownership of the content you post. You grant Mekora a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, copy, adapt for technical purposes (such as resizing or compression), and display that content strictly to operate, secure and improve the service and to show it to the members you choose to share it with.

The licence is limited to running Mekora. It does not allow us to use your photos or profile in external advertising or marketing without your separate permission. It lasts only while your content is on Mekora, and it ends within a reasonable time after you delete the content or your account, except where we must retain a copy for the safety or legal purposes described in our Privacy Policy, or where another member has already lawfully received a copy in a conversation. We may remove content that breaches these terms or our guidelines.

6. Safety

Mekora provides safety tools, including optional identity verification, blocking and reporting. These tools reduce risk but do not guarantee that any person is safe, honest or suitable. You are responsible for your own interactions and decisions. See our Safety & Verification page. Mekora is not an emergency service.

7. Fees

Mekora is currently completely free, and no payment details are required to create or use an account. If optional paid features are introduced in the future, the price, billing period and cancellation terms will be shown to you before you buy, and no charge will be made without your express consent. Any such purchase will also be subject to Alberta's consumer protection legislation, including your applicable cancellation and refund rights.

8. Suspension and termination

We may restrict, suspend or terminate an account that breaches these terms or our guidelines, or where necessary to protect members or comply with law. Except where an immediate action is needed to protect someone, prevent serious harm, or comply with a legal requirement, we will tell you what happened and why.

If you believe a decision was wrong, you can appeal by emailing mekorasupport@gmail.com within 30 days. A person who was not involved in the original decision will review it, and we aim to respond within 14 days. You may delete your account at any time from account settings.

9. Intellectual property

Mekora, the Mekora name, logo, app design, software and related materials are owned by Mekora and protected by intellectual property laws. You may not copy, modify or distribute them without written permission.

10. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties or conditions of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, and we do not endorse, screen or verify the conduct, statements or intentions of any member. Nothing in this section limits any warranty or condition that cannot be excluded under Alberta's Consumer Protection Act or other applicable law.

11. Limitation of liability

To the maximum extent permitted by applicable law, Mekora and its operators are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill arising from your use of the service.

Because Mekora is provided free of charge, our total aggregate liability to you for all claims arising out of or relating to the service is limited to the greater of the amount you have paid us in the 12 months before the claim (currently nil) and CAD $100. Nothing in these terms excludes liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Governing law and disputes

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply in Alberta, without regard to conflict of law rules. The courts located in Edmonton, Alberta have exclusive jurisdiction over any dispute, subject to any mandatory consumer protection rights available to you where you live.

Before starting a formal claim, please email mekorasupport@gmail.com with a description of the issue and the outcome you are seeking. Both sides agree to try in good faith to resolve the matter informally within 60 days. Either side may still bring a claim in Alberta small claims court, and nothing here prevents either side from seeking an injunction to protect its rights.

13. Changes to these terms

We may update these terms and will revise the "last updated" date above. For material changes we will give notice in the app or by email at least 30 days before they take effect. Continuing to use Mekora after that date means you accept the updated terms; if you do not accept them, delete your account before they take effect.

14. Contact

Questions about these terms: mekorasupport@gmail.com. General help is available on our Contact & Support page.