Your privacy on Mekora

1. Who we are

Mekora is a dating application operated by Mekora, based in Edmonton, Alberta, Canada. Mekora is the organisation responsible for the personal information described in this policy. Privacy and data requests: mekorasupport@gmail.com. Our full registered address is held on file for legal, banking and tax purposes and is available to regulators and authorities on request.

2. Information we collect

• Account information: name or display name, date of birth, email address or phone number, and password credentials.
• Profile content: photos, bio, interests, preferences and anything else you choose to add.
• Verification information: if you choose optional identity verification, the images or documents required for that check.
• Usage data: app interactions, device type, operating system, approximate location (where permitted) and diagnostic logs.
• Communications: messages sent through Mekora and correspondence with our support team.

3. How we use information

• Creating and maintaining your account.
• Showing you relevant people and improving discovery.
• Enabling messaging and other core features.
• Detecting fraud, abuse and guideline violations, and protecting members.
• Providing support and responding to your requests.
• Meeting legal obligations.

4. Legal bases for processing

Where applicable law requires a legal basis, we rely on performance of our terms with you, your consent (for optional features such as verification, precise location or personalised advertising), our legitimate interests in keeping Mekora safe, and compliance with legal obligations. In Canada we operate under PIPEDA and, in Alberta, the Personal Information Protection Act; consent may be express or implied depending on the sensitivity of the information, and you may withdraw consent at any time, subject to legal or contractual limits.

5. Sharing information

We do not sell personal information. We share it only with service providers who help us operate Mekora, with authorities where legally required, and in connection with a business transfer. The categories of provider we use are:

• Cloud hosting, databases and file storage for the app and this website.
• Authentication and account security services.
• Content moderation and identity verification providers.
• Error monitoring and product analytics.
• Email delivery for account, support and safety notifications.
• Google AdSense, which serves advertising on this public website only.

Each provider is bound by contract to use the information only to deliver their service to Mekora.

5a. Cookies and advertising on meetmekora.com

This public website (meetmekora.com) uses a small number of cookies and similar technologies. Strictly necessary storage keeps the site working and remembers your cookie choice. We also display advertising supplied by Google AdSense on public content pages, which funds free access to Mekora.

• Ads are shown only on public marketing and advice pages — never inside private messages, chats, calls, profiles, authentication pages, account settings or next to interactive controls in the app.
• Until you accept personalised advertising in the cookie banner, ad requests are sent as non-personalised, which limits the use of cookies to what is needed to serve and measure an ad.
• If you accept, Google and its partners may use cookies or device identifiers to personalise ads and measure performance. You can change or withdraw your choice at any time from the cookie banner control.
• Google's own handling of this data is described in Google's advertising privacy notice at policies.google.com/technologies/ads.
• You can also block or delete cookies in your browser settings; the site remains fully usable without personalised advertising.

The Mekora app itself does not show advertising inside private messaging, calls, profiles or account settings.

6. Data retention

We keep personal information only as long as needed for the purposes above, or as required by law. In practice:

• Account and profile data: kept while your account is active, and removed within 30 days of deletion.
• Messages: kept while the conversation exists, and removed with your account.
• Identity verification images: deleted once the check completes; only the pass or fail result is retained.
• Safety records (reports, blocks, moderation decisions and records of banned accounts): kept for up to 24 months so that repeat offenders cannot simply create a new account.
• Diagnostic and security logs: kept for up to 12 months.
• Records we must keep for legal, tax or dispute purposes: kept for the period the relevant law requires.

7. Security

We use technical and organisational measures such as encryption in transit and access controls to protect personal information. No online service can guarantee absolute security.

8. Your choices and rights

• Access, correct or update your profile information in the app.
• Adjust visibility, discovery and notification settings.
• Request a copy of your data or request deletion of your account.
• Withdraw consent for optional features at any time.

To make a request, use the options on our Contact & Support page. Verification of identity may be required before we act on a request.

9. Children

Mekora is for adults aged 18 and over only. We do not knowingly collect information from anyone under 18, and we remove such accounts when identified.

10. International transfers

Mekora is operated from Alberta, Canada, and some of our service providers store or process information outside Canada, including in the United States and the European Union. Wherever information is processed, it remains subject to this policy and to contractual protections requiring providers to safeguard it, use it only on our instructions, and return or delete it when our agreement ends. Information may be accessible to courts, law enforcement or authorities in those countries under their local laws.

11. Changes to this policy

We update this page when our practices change and revise the "last updated" date at the top. For changes that materially affect your rights or how your information is used, we will give notice in the app or by email before the change takes effect, normally at least 30 days in advance. Continuing to use Mekora after a change takes effect means the updated policy applies to you.

12. Contact us

For any privacy question, access or correction request, or complaint, email mekorasupport@gmail.com. We aim to acknowledge privacy requests within 5 business days and to respond substantively within 30 days, as required by Canadian privacy law. Requests are handled by Mekora's privacy contact; we have not appointed a separate data protection officer.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca), or the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca). Residents of other provinces or countries may also contact their local privacy authority.