Contact & Support
We're here to help
Start with the questions below — most answers are here. If you still need us, send a message and we'll get back to you.
Frequently asked questions
Send us a message
You can reach the Mekora team directly at mekorasupport@gmail.com. The same address handles general support, safety escalations and privacy or deletion requests — please put “Safety” or “Privacy” at the start of the subject line so we can route it quickly. Mekora is based in Edmonton, Alberta, Canada.
Response times
- Safety concerns: prioritised ahead of all other requests.
- General support: typically within a few business days.
- Privacy and deletion requests: within the period required by law.
- Email is monitored on weekdays; we aim to acknowledge every message within 2 business days.
Mekora is not an emergency service
If you are in immediate danger, contact your local emergency services first. See our Safety & Verification page for more.